Returns & Exchanges
When will I receive my Refund, Exchange, or eGift Card Refund?
For the fastest processing, as soon as the Returns Bar processes your return or exchange:. If you ship your return back to us, as soon as it is received:. You will receive a confirmation email when processing is complete. Discounted orders are exclud
How do I return or exchange my order?
**Extended Holiday Returns/Exchanges**Enjoy a longer return window on your purchases this year. Orders placed 11/11/25 - 12/25/25 are returnable until 1/25/26. Note: items purchased in the sale section are final sales and not eligible for returns or
Can I return or exchange a gift?
We offer gift returns in the form of eGift Cards to use towards the purchase of any item on our website. We do not provide direct gift exchanges. You will need to return your gift for an eGift Card and use it to purchase another item. You will need t
Extended Holiday Returns & Exchanges
Enjoy a longer return window this holiday season for your Kaenon gifts. Orders fulfilled from Nov. 11th through Dec. 25th can be returned or exchanged for free until Jan. 25th here. As always, we offer free shipping for newsletter subscribers. Discou
What is your return or exchange policy?
**Extended Holiday Returns/Exchanges**Enjoy a longer return window on your purchases this year. Orders placed 11/11/25 - 12/25/25 are returnable until 1/25/26. Note: items purchased in the sale section are final sales and not eligible for returns or