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Returns & Exchanges

When will I receive my Refund, Exchange, or eGift Card Refund?

For the fastest processing, as soon as the Returns Bar processes your return or exchange:. If you ship your return back to us, as soon as it is received:. You will receive a confirmation email when processing is complete. Discounted orders are exclud

How do I return or exchange my order?

We offer two options for returning your items to us:. You will need your order number to begin processing your return or exchange. You can find your order number on:. If you cannot find this information, please send us a message, and we can help you

Can I return or exchange a gift?

We offer gift returns in the form of eGift Cards to use towards the purchase of any item on our website. We do not provide direct gift exchanges. You will need to return your gift for an eGift Card and use it to purchase another item. You will need t

Extended Holiday Returns & Exchanges

Kick back and relax this holiday season knowing your Kaenon gifts come with an extended return & exchange period. Orders fulfilled from Nov. 1st through Dec. 25th can be returned or exchanged for free until Jan. 26th here. As always, we offer free sh

What is your return or exchange policy?

Rest easy, we offer free returns and exchanges within 30 days for items purchased at Kaenon.com. Items must be in new, unused condition with the original packaging and tags. We offer three options for returns and exchanges. If you would like to excha